National Asbestos Helpline is a service provided by Aldsol Limited registered in England and Wales under number 13817010. The registered office of the company is 1 Lowry Plaza, The Quays, Salford, M50 3UB.
Aldsol Limited is authorised and regulated by the Solicitors Regulation Authority. The current professional rules applicable to solicitors can be accessed here.
VAT registration number:
About our People
Information about any individual’s professional status will be provided on request.
A list of directors is available for inspection at the registered office.
Calls to our offices may be recorded for training and monitoring purposes. Please see our Privacy page for more information.
The following brands are trading styles used by Aldsol Limited:
- Alderstone Solicitors
- National Asbestos Helpline
- National Mesothelioma Helpline
- Serious Injury Helpline
Please see our Complaints section below if you have any concerns about our service.
If you have any questions or concerns you may also contact the Compliance Officer (COLP). Emails addressed to the COLP may be sent to: firstname.lastname@example.org
We are insured in respect of professional liability arising out of our activities in England & Wales by Axis Specialty Europe SE.
If you need to contact our insurers, we recommend that you first contact the Compliance Partner (see contact details above), who can ensure that your enquiry is directed to the appropriate person. However, the insurer may be contacted by addressing your communication c/o Hera Indemnity Limited, 70 Gracechurch Street, London, EC3V 0HR.
What to do if you are unhappy about our service
We are confident that we will provide a good service, but on rare occasions things can go wrong. If that happens, we encourage you to raise the issue with the person acting for you as soon as possible, because our priority is to put the problem right if we can.
Who can complain to us?
We will investigate any issues we find out about.
However, to protect our clients’ confidentiality, we can only accept complaints about our service from clients.
Please note that we can only consider complaints about work done in the previous six years.
Who should you contact if you have a concern?
If you are unhappy with what is happening, the best way of sorting it out is to tell the person working for you. Most issues can be quickly resolved in this way. Alternatively, ask for their supervisor.
We expect all of our staff to be helpful if you tell them you’re not happy – to deal with the issue as sympathetically, promptly and effectively as possible, and to try to understand why you are unhappy.
If you prefer, contact the Compliance Officer (COLP). Emails addressed to the COLP may be sent to: email@example.com
What will we do?
If it seems that we can promptly resolve the issue, you are entitled to expect that we will try to resolve it informally and we will try to do so.
If an informal resolution is not appropriate, we will follow our formal complaints procedure. You may request a copy of this if you wish, either from the person working for you or from the COLP.
What if we cannot resolve your complaint?
You may refer any complaints about our service to the Legal Ombudsman, if we have been unable to agree a resolution. This is an independent service and will not affect how we handle your case.
The Legal Ombudsman will check that you have tried to resolve your complaint with us first, and you then must refer the complaint to the Legal Ombudsman:
· Within six months of receiving our final response to your complaint
· no more than six years from the date of the act or omission; or
· no more than three years from when you should reasonably have known there was cause for complaint.
However, please note that from 1 April 2023 these time limits are changing. From the 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
If you would like more information about the Legal Ombudsman, please contact them:
· through their website – www.legalombudsman.org.uk
· by email to firstname.lastname@example.org
· by post – PO Box 6806, Wolverhampton, WV1 9WJ
· by phone – 0300 555 0333.
The Solicitors Regulation Authority do not deal with problems about our service, as this is an issue for the Legal Ombudsman, but will consider more serious conduct issues. In the unlikely event that your concern is of this nature, you can contact the SRA through their website – www.sra.org.uk.